Terms and Conditions
These terms govern the use of the website and the Dentasys service. Clinics that subscribe also sign a service agreement and a data processing agreement (GDPR); if anything on this page differs from what was signed, the signed documents prevail.
1. The service
Dentasys is dental practice management software used from the browser. It is provided by the owner identified in the Legal Notice. You agree to use it only for lawful purposes and in accordance with these terms.
2. Accounts and security
Each person at the clinic has their own user. You are responsible for keeping passwords confidential and for notifying us immediately of any unauthorised use. The clinic decides what permissions each user has.
3. Price and term
The price is the one published on the Pricing page. There is no lock-in: you can cancel at any time by notifying us before the next renewal, with no penalty. Cancellation takes effect at the end of the period already paid.
4. Availability
We commit to monthly service availability of 99.5% or higher. Scheduled maintenance announced 48 hours in advance, problems with the clinic's equipment or connection, and force majeure are excluded. If the commitment is missed in a month, the clinic may request a credit of 5% of the fee for each point below 99.5%, up to a maximum of 50%.
5. Support
Support is provided on working days, Monday to Friday, by phone, email and from within the app.
6. Backups
We take automatic daily backups of each clinic's data, encrypted and kept for at least 30 days. At the clinic's request, we restore the backup closest to the time it indicates.
7. Data protection
The clinic is the controller of its patients' data and Dentasys is the processor. Each party's obligations are set out in the Article 28 GDPR data processing agreement signed on subscription. Data is hosted in the European Union.
8. Your data and cancellation
The clinic's data belongs to the clinic. It can be exported at any time from the app in common formats. When the service ends, the clinic has 30 days to download it; after that it is deleted. The clinic must keep medical records for the period required by Spanish Law 41/2002, so it must export them beforehand.
9. Intellectual property
The Dentasys software, its design and content belong to the owner. The clinic has the right to use it for the duration of the contract. The data the clinic enters belongs to the clinic.
10. Liability
Dentasys is not liable for indirect damages or loss of profit. Liability for service unavailability is limited to the credit described in section 4. The clinic is responsible for the accuracy of what it records, the invoices it issues and its clinical and tax obligations.
11. Changes
If we change these terms we will publish them on this page. Changes affecting a clinic's contract will be notified in advance as set out in the signed agreement.
12. Governing law
These terms are governed by Spanish law.
Last updated: 12/10/2026